“The combination of Cisco infrastructure and Verint’s software and services allows organizations to gain valuable insights into caller issues, guide customer service agents and back-office operations personnel toward timely first-contact resolution, improve staff productivity, and increase customer satisfaction and loyalty.”
MELVILLE, N.Y., Oct 31, 2011 (BUSINESS WIRE) -- Verint(R) Systems Inc. today announced that its 5th-generation workforce optimization (WFO) suite has successfully completed interoperability testing with Cisco's Unified Communications Manager 8.5 and Unified Contact Center Enterprise (UCCE) 8.0 applications.
The Cisco Developer Network unites Cisco with third-party developers for hardware and software to deliver tested interoperable solutions to joint customers. As a Solution Developer, Verint shares Cisco's strong commitment to customer service and satisfaction, has completed interoperability verification testing based on criteria set forth by Cisco, and provides joint customers with 24-hour, seven-days-a-week support. With solutions, such as Impact 360(R) Workforce Optimization(TM), customers can more quickly deploy a broad range of Cisco Compatible business applications, devices and/or services that can enhance the capabilities, performance and management of their Cisco network.
"Verint has a long-standing relationship with Cisco and has worked closely with the organization in deploying innovative WFO applications to joint global customers for over a decade," says John Bourne, senior vice president, global channels and alliances, Verint. "The combination of Cisco infrastructure and Verint's software and services allows organizations to gain valuable insights into caller issues, guide customer service agents and back-office operations personnel toward timely first-contact resolution, improve staff productivity, and increase customer satisfaction and loyalty."
About Verint Witness Actionable Solutions:
Verint(R) Witness Actionable Solutions(R) is the worldwide leader in enterprise workforce optimization (WFO) software and services. As the market's first 5th-Generation WFO solution, its unified Impact 360(R) suite enables organizations of all sizes to capture, analyze and act on customer, business and market intelligence, and optimize customer experiences. Impact 360 Workforce Optimization(TM)-- comprised of quality monitoring and recording, voice of the customer analytics, desktop and process analytics, workforce management, performance management, eLearning, coaching and more -- serves as a strategic asset across front- and back-office sales and service operations that help shape the customer experience. Used by thousands of organizations around the globe, Verint solutions help improve the entire customer service delivery network, powering decisions Real Time at the Right Time(TM) to advance service excellence across today's customer-centric enterprises.
About Verint Systems Inc.
Verint(R) Systems Inc. is a global leader in Actionable Intelligence(R) solutions and value-added services. Our solutions enable organizations of all sizes to make timely and effective decisions to improve enterprise performance and make the world a safer place. More than 10,000 organizations in over 150 countries--including over 85 percent of the Fortune 100--use Verint solutions to capture, distill, and analyze complex and underused information sources, such as voice, video and unstructured text. Headquartered in Melville, New York, we support our customers around the globe directly and with an extensive network of selling and support partners. Verint is listed on the NASDAQ Stock Market under the symbol "VRNT." Visit us at our website www.verint.com .
This press release contains forward-looking statements, including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. These forward-looking statements are not guarantees of future performance and they are based on management's expectations that involve a number of risks and uncertainties, any of which could cause actual results to differ materially from those expressed in or implied by the forward-looking statements. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the year ended January 31, 2011 and our Quarterly Report on Form 10-Q for the quarter ended July 31, 2011. The forward-looking statements contained in this press release are made as of the date of this press release and, except as required by law, the Company assumes no obligation to update or revise them or to provide reasons why actual results may differ.
* Interoperability testing is designed to simulate typical customer configurations, and does not replace the need for on-site testing in conjunction with actual implementation.
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